Privacy Policy
Effective Date: January 2026 • Venura • usevenura.com
Developer Information
This app is developed and operated by Venura.
Contact: support@usevenura.com
Website: https://usevenura.com
Information We Collect
We collect the following information when you use Venura:
- Email address (for account creation)
- Phone number (for verification)
- Name and business name
- Hall/venue information
- Booking and event details
- Payment transaction records
- Business Branding Assets (Logos, Signatures)
- Device tokens for push notifications
Financial Information
To help you track payments, we store:
- Bank name/alias
- Last 4 digits of account number
We do NOT store full bank account numbers. This partial information is used only for your reference to identify payment destinations. It is not shared with any third parties.
How We Use Your Information
- Provide and maintain our services
- Send verification codes and notifications
- Process your bookings
- Improve your experience
- Send important updates about your account
Push Notifications
We use push notifications to send you real-time updates regarding your venue's activity, such as new bookings and payment reminders. We will ask for your permission to send these notifications. You can manage your notification preferences in your device settings.
Crash Reporting
We use Firebase Crashlytics to collect crash reports and diagnostic data to improve app stability. This includes:
- Crash logs and stack traces
- Device model and OS version
- App state at time of crash
- Anonymous installation identifier
This data helps us identify and fix bugs. It is processed by Google and retained for 90 days. No personal information is included in crash reports.
Data Sharing
We do NOT sell your data. We share information only:
- With service providers (Firebase/Google) to operate the app
- When required by law
- With your explicit consent
Third-Party Services
We use the following third-party services:
- Firebase (Authentication, Database, Analytics)
- Firebase Crashlytics (Crash Reporting)
- Google Sign-In
- Firebase Cloud Messaging (Push Notifications)
These services have their own privacy policies:
Data Security
All data is encrypted in transit using industry-standard TLS/SSL protocols. We use Firebase security rules to protect your data at rest.
Data Retention & Deletion
We retain your data while your account is active.
To request deletion of your account and all associated data:
- Email support@usevenura.com with subject "Delete My Account"
- Or visit: usevenura.com/delete-account
We will process deletion requests within 30 days.
Your Rights
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Opt-out of marketing communications
Age Requirement
This app is intended for users 18 years and older. We do not knowingly collect information from children under 18.
Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.